ORDER PROCESSING & LEAD TIMES

Orders are processed from our site within 2 business days. All Thayer Design Studio products are made to order and will ship within 1-3 weeks. For more information on product please refer to our Terms of Service. 

 

ORDER CANCELLATIONS & CHANGES

All cancellations or changes to an order must be made within 24 hours of order placement. If a request for a cancellation change is received prior to the start of production, no cost will be incurred. Please refer to ordering for information on processing. If your order is already in process or has already shipped, please refer to the Return Policy. For cancellations and changes, please email info@thayerdesignstudio.com

 

RETURN POLICY

All Thayer Design Studio products are made to order. Due to the nature of this process, returns on finished goods are not accepted at this time. Quality is however, of the utmost importance. Should you be unhappy with the quality of an item or recognize a defect as referred to in our terms of service, please contact info@thayerdesignstudio.com within 5 days of receipt of the product(s).

 

SHIPPING

All orders are shipped via UPS or Fedex from Pawtucket, Rhode Island, USA.