FAQ

 

Thayer Design Studio believes in quality in design and service. If you have any questions, please feel free to reach out to us directly and we are happy to help! info@thayerdesignstudio.com | 617.347.7160  

 
 

iNTERIOR DESIGN

We work on projects of all sizes and are here to assist you in home renovations, planning, sourcing and decorating. Our client base is primarily in New England, though we will travel! 

For more information on interior design services or to talk about your project, please email us at info@thayerdesignstudio.com

 

PRODUCT

ORDER PLACEMENT

All customer orders on our existing products can be placed through our site. All trade and wholesale orders are placed directly with our studio. 

 

PAYMENTS

We accept all major credit cards. Trade and Wholesale customers ordering directly with our studio can pay via credit card or check. Orders placed on our site are charged at the time of order placement and include shipping costs.

All trade and wholesale orders placed with our studio require payment in full at the time of order placement. Shipping estimates can be included at the time of order placement and included in this charge or charged at the time of shipment. 

 

LEAD TIME

All orders are made to order in Rhode Island. Lead times can vary depending on order size, current order volume and material inventory. 

Our estimated lead time on baskets is 2-4 weeks, on rugs and ottomans 4-6 weeks.

If you need your order delivered by a specific date, please note this. 

CANCELLATIONS

If you must cancel an order, you must do so within 48 hours of payment. If cancellation occurs after this time period, we can not guarantee that your order has not already gone into production.

RETURNs

All Thayer Design Studio products are made to order. We therefore, do not accept returns. Quality is of the utmost importance to us. Should you notice that your item is defective or damaged, please notify us upon receipt and we will assist you immediately. (*see QUALITY below for more info)

 

SHIPPING 

We ship via Fede Ex or UPS. All baskets ship from our studio in Boston, MA. All rugs ship from our factory in Pawtucket, Rhode Island. Shipping cost is calculated according to size and weight and is charged at the time of order placement. Items that can be packaged together, will be. Baskets and Ottomans are boxed. Rugs are rolled and packaged in a protective poly bag.

 

STOCK

We do not carry stock on our products. All items are made to order.

CARE & CLEANING

Our rugs are meant for everyday living. Each piece is reversible and can be maintained to last for years with a few simple steps.

To clean, absorb any spills or spots immediately with a clean, dry cloth. Use gentle soap and water to extract stains. Continue to absorb the stain and dampness with a cloth until removed. Timing is crucial when absorbing a stain. Get to it immediately, before it has a chance to dry and set. Vacuum regularly. Single, loose threads may be trimmed carefully with sharp scissors. 

 

YARNS & THREAD

Our braided textiles are crafted from highest quality select, natural un-dyed wool and wool blend yarns from Canada. Performance yarns are 100% Sunbrella, solution-dyed acrylic. Rugs and Ottomans are sewn with a strong, clear, poly thread. Baskets are sewn with white or black cotton thread.

 

COLOR

Due to the natural and dyed nature of our wools, very slight color variations may occur. Our samples do provide a very close representation of the color, however for those projects needing exact matches to the sample, we encourage you to request a CFA (cutting for approval). We will send you a cutting of the current batch run if you were to place your order at that time. 

We do our best to provide imagery on our site that accurately represents color, however cannot guarantee that your monitor will display this color accurately.

 

QUALITY

Quality is of the utmost importance to use. We individually inspect each and every item before it ships to our customers.

Our braided rugs and baskets are made using traditional methods of craftsmanship. The inherent nature of the wool textures combined with the hand-crafted process in production, can create slight variations that make these unique, and truly authentic products. 

Defects would include tearing of the braids or oil stains. Should you notice a defect, please get in touch with us upon receipt of your order at info@thayerdesignstudio.com

 

COLLABORATIONS

We love collaborating! Get in touch to talk to us about your project and ideas. info@thayerdesignstudio.com

 

 

 

product photography | Philippi Photography

product lifestyle & interior photography | Joyelle West Photography